Refund policy

RETURN AND REFUND POLICY

Thank you for shopping at Tridentre Rozzelles Ferry LLC (operating via http://rp4nk1-hv.myshopify.com/). We take pride in crafting and selecting high-quality toiletry bags, minimalist canvas totes, cosmetic pouches, and everyday carry accessories.

If for any reason you are not entirely satisfied with your purchase, we are here to help.

1. 30-DAY RETURN WINDOW

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return:

  • The item (toiletry bag, canvas tote, cosmetic pouch, etc.) must be in its original, unused condition.

  • The product must be free from stains, cosmetic residue, spills, or signs of wear.

  • All original packaging, hangtags, and zippers/accessories must be intact.

  • You must provide proof of purchase or your order confirmation number.

2. NON-RETURNABLE & RESTRICTED ITEMS

To maintain hygiene and product integrity, the following items cannot be returned:

  • Items that show clear signs of use, liquid damage, or cosmetic staining inside pouches.

  • Personalized or custom-embroidered/printed bags.

  • Final sale or clearance items.

  • Gift cards.

3. HOW TO INITIATE A RETURN

  1. Submit Request: Contact our customer care team by emailing MONICA ALEXANDRIA SIMRIL via our official website at http://rp4nk1-hv.myshopify.com/. Please include your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive Authorization: Once approved, we will send you return instructions and the return shipping address.

  3. Pack & Ship: Securely pack your item(s) in original packaging and ship it back to us at:

    Tridentre Rozzelles Ferry LLC

    615 S College St

    Charlotte, NC 28202

    United States

Note: Packages returned without prior return approval will not be accepted.

4. RETURN SHIPPING COSTS

  • Customer Responsibility (Change of Mind): If you are returning an item due to personal preference, color choice, or change of mind, you will be responsible for covering the return shipping fees. Return shipping fees are non-refundable.

  • Damaged, Defective, or Incorrect Orders: If your bag arrives damaged, with broken zippers, missing straps, or if you received the wrong item, please notify us within 7 days of receipt with photo proof via our contact portal at http://rp4nk1-hv.myshopify.com/. We will provide a pre-paid return shipping label and issue a replacement or full refund.

5. REFUNDS AND PROCESSING

Once your return is received and inspected by our warehouse, we will email you to confirm receipt and notify you whether your refund has been approved.

  • Approved Refunds: If approved, your refund will be processed automatically to your original payment method within 5 to 7 business days.

  • Processing Delays: Please note that financial institutions may take additional time to post refunds to your bank or credit card account.

6. EXCHANGES

The fastest way to exchange an item (e.g., swapping a cosmetic pouch for a larger canvas tote) is to return the unwanted item for a refund and place a separate order for the new product on our website.

7. CONTACT INFORMATION

For any questions regarding our return and refund practices, please contact us:

  • Company Name: Tridentre Rozzelles Ferry LLC

  • Contact Representative: MONICA ALEXANDRIA SIMRIL

  • Business Address: 615 S College St, Charlotte, NC 28202, United States

  • Website / Contact Portal: http://rp4nk1-hv.myshopify.com/